Warranty and returns
Item damaged upon arrival?
Have you received a damaged Galileo thermometer? In that case, please contact us.
To resolve this as quickly as possible, we kindly ask you to send us an email including a description of the issue and a photo of the damaged Galileo thermometer. You will receive a response from us within 1 working day with a suitable solution. Until then, we kindly ask you to keep the thermometer and not to return it yet. If it is necessary for us to receive the Galileo thermometer back, we will provide you with a return label.
In addition to the manufacturer’s warranty, the statutory warranty also applies to our products.
Not satisfied?
Not satisfied with your order? Returning your product is easy. Within 30 days of receiving your item, you can return your product to our showroom or via the return form.
Returning your order consists of 4 simple steps:
- To return the item, you need a return form. This form was included with your order and also attached to your order confirmation. Lost the form? You can download it here.
- Place the return form in the (original) packaging and clearly write the return address on the parcel. For proper packaging, see the tips below or on the return form.
- Drop off the parcel at a carrier, such as GLS/DHL/DPD/PostNL. Please ensure the parcel has sufficient postage. You can also contact us, and we can create a return label (PostNL) at a reduced rate. These costs will be deducted from your refund. The return costs within the Netherlands are €7.25.
- You will receive a track & trace code from the carrier, allowing you to follow your return shipment. Once we have received the parcel, we will send you a confirmation by email.
Please note: You are responsible for the return shipment. If the parcel does not arrive or arrives damaged, this is at your own risk. Please package the item carefully to prevent damage.
After receiving your return, you will be notified. We will refund your purchase amount as soon as possible. You can expect the amount in your account within 3 working days after we receive the parcel. If you return the entire order, you will receive the full purchase amount (purchase price + shipping costs paid to us). Return shipping costs are at your own expense. If you used a return label provided by us, these costs will be deducted from the total refund.
How does the refund work?
- Paid with iDEAL or Bancontact/Mr Cash? You will receive the refund via the bank details known to us.
- Paid by credit card? The purchase amount will be refunded to your credit card.
- Paid with PayPal? You will receive the refund via PayPal.
It is not possible to refund the amount to a different bank account than the one used for the original order.
If your product is returned with all supplied accessories and—if reasonably possible—in its original condition and packaging, we will refund the full purchase amount. We aim to process this within 3 working days after receipt. In some cases, this may take longer, but you can expect your refund within a maximum of 14 days after registering your return. You will receive a full refund, including the shipping costs paid. If your product qualifies for a partial refund, we will refund 70% of the purchase amount.
Partial refund
Not fully satisfied, but already used the product? We understand that’s unfortunate. All purchases come with a 30-day reflection period, including used items. If there are visible signs of use, you will receive a partial refund of 70% of the original purchase amount.
This service only applies to products no older than 30 days (from the day of receipt). The product must not be damaged to the extent that it is no longer saleable. If the product has been used, the original shipping costs will not be refunded.
Exchange for another item
Would you like to exchange an item for another? No problem. You can return the original item as described above.
You can place a new order for the desired item via our website. It is not possible to offset a new order with the return amount. We kindly ask you to pay for the new order using the available payment methods. Once we receive your return, the purchase amount of the original item will be refunded to your bank account (as described above).
You are also welcome to visit our showroom in Winschoten to return or exchange your item. Please bring your order confirmation (number) or invoice (number).
Tips for properly packaging your return:
Please send the parcel as follows:
- Return the product in its original condition and packaging (if reasonably possible). You may inspect the product as you would in a store.
- Do not place stickers on or write on the product packaging. Keep it in the same condition as received (if reasonably possible).
- Use proper protective packaging, preferably the packaging in which you received the item.
- Ensure fragile items are well protected on all sides and secured in the box (so they cannot move).
- Clearly write the return address on the front of the box. And include the return form inside the box! Without the return form, processing may take longer or may not be possible.
- Do not forget to apply sufficient postage to your return shipment!
Our return address:
Handelsonderneming M. van der Molen
Papierbaan 35
9672 BG Winschoten
The Netherlands